Your business data is used to run your schedule—not to market to your customers.

1. Scope

RouteRoutine is a business-to-business scheduling service. This policy applies to RouteRoutine websites, applications, and related support. The business that creates a RouteRoutine workspace controls the customer and job information its users add to that workspace.

2. Information we process

Account and organization information

We process names, email addresses, organization membership, roles, authentication events, and session information needed to create and secure user accounts.

Business content

Users may add customer names, phone numbers, email addresses, service locations, access instructions, service descriptions, prices, schedules, employee assignments, visit statuses, completion notes, and completion photos.

Technical information

We and our infrastructure providers may process IP addresses, device and browser information, request timestamps, security events, diagnostic logs, and essential cookies or similar technologies needed for authentication, fraud prevention, and service operation.

Subscription and billing information

Stripe processes payment method details and subscription transactions. RouteRoutine receives related information such as Stripe customer and subscription identifiers, billing status, plan interval, trial dates, billing contact details, and limited transaction information. RouteRoutine does not receive or store full payment card numbers.

3. How we use information

• Provide, secure, maintain, and troubleshoot RouteRoutine.
• Authenticate users and enforce organization roles and permissions.
• Store schedules, customer records, visit history, notes, and photos.
• Respond to support, privacy, and security requests.
• Prevent misuse, investigate incidents, and comply with applicable law.
• Understand service reliability and improve product functionality.

RouteRoutine does not use customer phone numbers or email addresses to contact, advertise to, or market to a business’s customers.

4. How information is shared

We do not sell personal information or share it for cross-context behavioral advertising. We disclose information only as reasonably necessary:

• To service providers, including WorkOS for authentication, Cloudflare for application hosting, database storage, file storage, security, email delivery, and delivery of the application, Stripe and Link for Managed Payments checkout, subscription billing, applicable indirect-tax compliance, transaction support, fraud prevention, and disputes, and Google Maps when RouteRoutine requests a satellite map image for a service address.
• At the direction of the business that controls the workspace, including to authorized employees.
• To comply with law, legal process, or valid government requests, or to protect users, RouteRoutine, and others.
• In connection with a financing, merger, acquisition, reorganization, or sale of assets, subject to appropriate protections.

5. Location imagery

When location previews are enabled, RouteRoutine sends the service address to Google Maps to generate a satellite map centered on the address. Under RouteRoutine’s applicable Google Maps permission, RouteRoutine stores the unmodified generated image with the workspace in Cloudflare R2 and replaces it when the address changes. Google attribution remains on the image. Workspace administrators may replace it with an uploaded location photo, which is stored until it is replaced, removed, or the workspace is deleted.

6. Data ownership and responsibility

Businesses retain ownership of the content they submit. Each business is responsible for having an appropriate reason and any required permission to enter customer information and upload photos. RouteRoutine processes that content to provide the service and follow the business’s instructions.

7. Retention and deletion

We retain workspace content while the account is active and as reasonably necessary to provide the service. A workspace administrator can mark the account for deletion in Settings. The workspace is retained for 30 days, during which an administrator can cancel the request; after that period, RouteRoutine deletes the workspace records, uploaded photos, and workspace access. Some information may remain for a limited period in backups, security logs, fraud-prevention records, Stripe records, or records required by law. Administrators may also request data correction or export by contacting us, and we may verify the requester’s identity and authority before acting.

8. Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the information we process. These include authenticated access and organization-level authorization. No online service can guarantee absolute security, and users should protect their credentials and promptly report suspected unauthorized access.

9. Your choices and rights

Account users can update certain information through the service. Depending on location, individuals may have rights to access, correct, delete, or receive a copy of personal information, or to object to or restrict certain processing. Customer-data requests may need to be directed to the business that entered the information because that business controls the workspace.

10. Cookies and analytics

RouteRoutine uses essential session technologies required to sign users in and keep accounts secure. We do not currently use third-party advertising trackers. If our practices materially change, we will update this policy and provide any choices required by law.

11. Children

RouteRoutine is a business service and is not directed to children under 18. Users may not intentionally submit information about children unless it is lawful, necessary for legitimate business operations, and permitted by the Content Policy.

12. International processing

Information may be processed in the United States and other countries where RouteRoutine or its service providers operate. Those countries may have data-protection rules different from the user’s location.

13. Changes and contact

We may update this policy as the service changes. Material changes will be identified by a revised date and, when appropriate, an in-product or email notice. Privacy questions and requests can be sent to privacy@routeroutine.com.